- Company Size:Independent Consultant
- Year founded:2009
I’m a creative, digital transformation leader with more than (10) years of experience in digital design leadership and customer experience (CX/UX). I am leading teams to deliver customer-centric experiences that deliver value to the business.
I recently led a team that merged business capabilities over a customer-centric model to inform an event-driven architecture based upon domains and microservices. This engagement gave me the opportunity to apply personas, traits, and needs to a technical architecture. A real merger of business and technology. It is an exciting project!
As a creative leader, I get hands-on and you can view my work at http://www.behance.net/dcaulk.
interpreting client needs while advocating for the voice of the customer in mobile-first, agile environments; leading cross-functional teams through concept to completion; directing creative activities through rigorous design thinking; obtaining and applying user research while collaborating with executives and leads across the organization through the application of proven and emerging trends.
Creative direction, customer experience design, digital transformation consulting, machine learning, and conversational user interfaces, responsive interface design, mobile application design, cross-channel campaign strategy and design, content management, pitching, closing, prototyping, wireframing, brand identity and naming, user research.
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- Customer Engagement
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